Designed To Heal
A framework for healthcare leaders ho are done performing progress.
Healthcare is not failing because people don't care. It's failing because the system was never designed to heal in the way we now need it to, and no amount of caring turns into architecture on its own.
Designed to Heal treats empathy as infrastructure: seven design specifications, remembered by the letters E.M.P.A.T.H.Y., that a system built to heal has to meet. Not a value on the wall. Requirements the structure either meets or doesn't, with evidence you can point to either way.
Designed to Heal: The Field Guide
Designing Healthcare Organizations to Heal
Available now in paperback.
Designed to Heal: Why Healthcare Isn't Working - and How to Finally Get It Right
The redesign tool. Score your organization twice on every specification, once on how much you say it matters, once on what's actually built. The distance between those numbers is your Performative Progress Gap. Inside: the Organizational Design Index (ODI-29), the private Individual Practice Inventory (IPI-21), a Workaround Debt Register, a ninety-day build plan, and the one-page version you'll take to your board.
COMING 2027
The redesign tool. Score your organization twice on every specification, once on how much you say it matters, once on what's actually built.
The distance between those numbers is your Performative Progress Gap. Inside: the Organizational Design Index (ODI-29), the private Individual Practice Inventory (IPI-21), a Workaround Debt Register, a ninety-day build plan, and the one-page version you'll take to your board.